PRIVACY POLICY
Last Updated: 1 October 2026
At SCREEN X PROTECTION, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, submit an enquiry or booking request, or use our services.
By using the SCREEN X PROTECTION website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Personal Information
When you submit a booking, enquiry, contact form, or request for doorstep installation, we may collect:
- Full name
- Mobile/WhatsApp number
- Email address, if provided
- Installation or service address
- City or area
- Preferred date and time
- Mobile phone brand and model
- Service or product details
- Any information you voluntarily provide in your enquiry or message
You are requested to provide accurate information so that we can contact you and provide the requested service.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Approximate location based on technical information
- Date and time of website visits
- Referring website or source
- Website interaction and usage information
This information may be used to understand website performance, improve the user experience, and maintain website security.
2. How We Use Your Information
We may use the information collected through our website for legitimate business and service purposes, including:
- Processing booking and service requests
- Contacting you regarding your enquiry
- Confirming appointments
- Providing doorstep installation services
- Responding to customer questions
- Providing information about Screen X Protection products and services
- Providing customer support
- Managing replacement or guarantee requests
- Improving our products, services, and website
- Understanding customer requirements and website usage
- Preventing fraud, misuse, or unauthorized activity
- Maintaining website security
- Sending service-related communications
- Sending promotional or marketing communications where permitted and appropriate
We do not use your information for purposes unrelated to the services or interactions described in this Privacy Policy unless permitted by applicable law or you provide appropriate consent.
3. WhatsApp and Phone Communication
If you choose to contact SCREEN X PROTECTION through WhatsApp, telephone, or another communication platform, information shared through that platform may be processed by the respective service provider according to its own privacy policy and terms.
We may use the information you provide through these communication channels to respond to your enquiry, confirm bookings, provide installation information, communicate service updates, and provide customer support.
4. Doorstep Installation Information
If you request doorstep installation, we may collect the information necessary to provide the service, such as your name, mobile number, area, address, preferred date, and preferred time.
Your address and contact details will be used for the purpose of arranging and providing the requested service and related communications.
Please provide only the information necessary for us to complete your service request.
5. Payments
If payment facilities are provided through our website or through a third-party payment service, payment transactions may be processed by the applicable payment service provider.
SCREEN X PROTECTION does not intend to store complete debit-card, credit-card, banking, UPI PIN, CVV, or other sensitive payment credentials on its website.
Payment information may be subject to the privacy policy and security practices of the payment provider handling the transaction.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and improve advertising and marketing performance.
Cookies may help us understand:
- Which pages visitors view
- How visitors interact with the website
- Website performance
- Traffic sources
- General usage patterns
- Advertising campaign performance
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Advertising and Analytics
SCREEN X PROTECTION may use third-party services such as website analytics, advertising, conversion tracking, or marketing platforms to understand website performance and measure advertising campaigns.
These services may collect information about website visits and interactions through cookies, pixels, tags, or similar technologies.
Where applicable, such services may include platforms such as Meta, Google, or other analytics and advertising providers.
These third-party providers may process information according to their own privacy policies and terms.
8. Sharing of Information
We do not sell your personal information as a product to third parties.
We may share necessary information with trusted service providers when required to operate our business or provide services to you. These may include:
- Website hosting providers
- Website development or maintenance providers
- Booking and communication service providers
- WhatsApp or messaging service providers
- Payment service providers
- Analytics and advertising platforms
- Customer support or CRM/service providers
- Delivery or installation personnel, where necessary
- Professional advisers or authorities where required by law
Information will be shared only when reasonably necessary for the relevant business, service, security, legal, or operational purpose.
9. Data Security
We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, handling customer support, resolving disputes, complying with legal obligations, and protecting our legitimate business interests. When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.
11. Third-Party Websites and Services
Our website may contain links, buttons, embedded content, social media links, WhatsApp links, payment services, or other third-party services.
These third-party websites and services are not controlled by SCREEN X PROTECTION. Their privacy practices may differ from ours.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
SCREEN X PROTECTION is not responsible for the privacy practices, content, or security of third-party websites or services.
12. Children's Privacy
Our website and services are intended for general consumers and are not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
13. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.
You may also request that we stop sending promotional communications to you.
To make a privacy-related request, please contact us using the contact details provided on our website.
Some information may need to be retained where required by law or where necessary for legitimate business purposes.
14. Marketing Communications
If you provide your contact details through our website, booking form, WhatsApp, or other communication channels, we may contact you regarding your enquiry, booking, service, products, offers, or promotions, subject to applicable law and your communication preferences.
You may request to stop receiving promotional communications at any time.
Service-related communications necessary to complete a booking or provide a requested service may still be sent.
15. Changes to This Privacy Policy
SCREEN X PROTECTION may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
We encourage visitors to review this Privacy Policy periodically.
16. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact SCREEN X PROTECTION through the contact details provided below.
We Value Your Trust
SCREEN X PROTECTION aims to collect and use personal information responsibly and only to the extent reasonably necessary to provide our products, services, customer support, and website experience.